FAQs
Frequently Asked Questions
Q1:What is the minimum order quantity (MOQ) for petvends wholesale products?
A:MOQs vary by product category. Most apparel and accessories start at 50 units per SKU. Smart products and grooming tools typically require 30 units. Custom OEM orders have separate MOQ tiers. Contact [email protected] for a category-specific quote.
Q2:What pet product categories does petvends supply in bulk?
petvends covers five core categories: dog and cat apparel (seasonal and everyday), headwear and accessories, interactive and plush toys, grooming supplies (brushes, clippers, shampoo sets), and smart products (GPS trackers, auto feeders, treat dispensers). New lines launch quarterly.
Q3:Are petvends products compliant with EU and US pet product safety standards?
Yes. All textiles meet REACH regulations and CPSC guidelines. Smart electronics carry CE and FCC certifications. Full test reports and material safety data sheets are available on request before you place an order.
Q4:Can I request custom branding or private-label packaging?
petvends offers full OEM and ODM services. You can customize labels, hang tags, and packaging artwork. Lead time for private-label orders is typically 30–45 days after artwork approval. A sample fee applies and is refundable on bulk orders over a set threshold.
Q5:Where are petvends products manufactured, and does that affect quality or shipping?
All petvends products are designed and manufactured in China, sourced from vetted factories with ISO 9001 certification and regular third-party audits. China-based production gives us tight supply chain control, competitive pricing, and fast turnaround. For buyers concerned about tariffs or import duties — particularly for US and EU markets — we provide full HS code documentation and commercial invoices to help your customs clearance go smoothly.
Q6:Do your pet apparel products have size charts for different breeds?
Every apparel SKU includes a standardized size guide covering XS through 3XL, with breed reference examples (Chihuahua through Labrador). Downloadable fit guides are available in the B2B product catalog.
Q7:What payment terms does petvends offer for wholesale buyers?
New accounts typically pay 30% deposit, 70% before shipment. Established partners with 6+ months of order history may qualify for Net 30 terms. We accept T/T bank transfer, PayPal Business, and major credit cards.
Q8:Which countries does petvends ship to, and what are the lead times?
petvends ships globally. Standard production lead time is 15–25 business days for in-stock items, 30–50 days for custom orders. Air freight (7–12 days) and sea freight (25–40 days) are both available. DDP and FOB terms negotiable.
Q9:Can I get product samples before committing to a bulk order?
Sample orders are available for most SKUs. Sample cost is charged at retail price plus shipping. It’s credited back when you place a qualifying bulk order within 90 days. Request samples directly at [email protected].
Q10:How does petvends handle defective or damaged goods?
We inspect all orders before shipment and include QC reports. If defects exceed the agreed AQL threshold (typically 2.5%), petvends will replace or refund the affected units. File a claim within 30 days of receipt with photo evidence.
Q11:Does petvends offer smart pet products with app connectivity?
Yes. The smart product range includes GPS pet trackers, automatic feeders, and interactive cameras — all with companion iOS and Android apps. White-label app options are available for large volume partners. Firmware and app updates are handled by petvends’s tech team.
Q12:What are the material standards for petvends grooming products?
All grooming tools use pet-safe, non-toxic materials — stainless steel blades, BPA-free plastic bodies, and hypoallergenic silicone. Shampoos and conditioners are dermatologist-tested for sensitive pet skin and comply with EU cosmetic ingredient restrictions.
